ITX takes corrective action before the problem occurs, or before you even notice it.
Managed IT Services
Our eyes on your network. In today's competitive environment, businesses can't afford downtime due to IT failure. ITX's Managed IT Services provides a unique combination of proactive, automated, remote, and on-site monitoring of your key business assets such as your network, servers, workstations, firewall, and applications to keep your systems functioning optimally and efficiently. We manage your technology needs so you can manage your business.
We feel your pain. With computer networks becoming increasingly complex, business owners face the challenge of managing their IT infrastructure with limited resources. Managing these myriad systems is increasingly difficult - and that's one reason why ITX uses Managed IT Services and is offering it to you. We're finding that business owners face issues such as:
- No long-term technology strategy
- Inability to recover critical business information from failed servers
- Lack of clear network and systems documentation
- Security controls not in place to protect data from the bad guys
- A reactive approach to network and computer support problems
You know what we know. As a managed service provider, ITX helps businesses proactively manage and monitor your IT assets. By using on-site network analysts for maintenance plus remote monitoring, we offer a flexible menu of managed solutions to choose from - providing the monitoring, automation, management, and remediation services needed to maintain complex IT infrastructures while reducing costs.
Using a sophisticated management tool, we have the ability to securely monitor all aspects of your network on a minute-by-minute basis. We can track connectivity, disk usage, data backup, virus software, desktops, and even printers. If an issue arises, we'll be able to notify you immediately and work to resolve the difficulty.
What is Managed IT Services?
It's a proactive maintenance approach where we continuously and remotely monitor the health of your infrastructure by providing:
- A birds-eye view into the real performance of your IT infrastructure
- Perspective into what equipment and software has been installed and where current or new system resources can be best allocated
- The ability to forecast failures before they occur, such as a critical server about to be out of hard drive space
- Remote monitoring and on-site maintenance
- Detailed reports on the daily operation of your IT infrastructure to keep you current on your system's health
| 24 x 7 Monitoring | ITX|MS provides 24/7 visibility of Windows®-based desktops, laptops, and servers. Proactive monitoring service is coupled with on-site preventive maintenance scheduled at specified intervals. |
| Asset Management | Provides automated discovery and inventory of PCs, servers, and software in your company. This ensures you always have up-to-date information regarding all your software and hardware assets. ITX|MS allows you to easily see who is using what software and when. By managing your assets, we can monitor your entire organization's software versions to simplify updates. ITX|MS can update your software remotely to minimize the impact of upgrades on your users. |
| Managed Antivirus Software | Vulnerability monitoring services help protect your computing environment from attack around the clock. Ongoing, proactive monitoring is required in today's environment where there are new vulnerabilities emerging daily. ITX|MS performs a daily check to ensure that the anti-virus has the latest signature files; is healthy and not corrupt; and has been installed with a valid license. |
| Managed Spyware Prevention | Spyware is any software that covertly gathers user information through your Internet connection without your knowledge, usually for advertising purposes. ITX|MS runs seamlessly and automatically in the background daily to protect desktops against malware, spyware, and worms. |
| Microsoft Patch Management | Scans networks for missing security patches which can be automatically downloaded, packaged according to each machine’s configuration, and delivered. Provides a list of White and Blacklisted patches (critical security patches for Microsoft OS and applications) after conducting Internet research and testing patches on test beds. Once you agree, ITX|MS completes the process of applying the patches and provides a report. |
| Temporary File Removal | ITX|MS removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities. |
| Monitor Disk Space & Health | Monitors core server resources (CPU, memory, disk, event logs, counters, etc.) and enables centralized management of remote processes and services. Increases performance by monitoring RAM, disk space, supported drivers for key hardware components, and older devices. |
| Remote Access (users) | Utilizing "LogMeIn Reach" which allows either "permission-based" or unattended secure method to remotely "take over" your PC to troubleshoot, diagnose, and distribute applications and updates. Technicians can remotely reach servers through RDP without opening ports or without needing to know the server’s IP address. Saves time & money by not having to physically visit your site. |
| On-Site Monthly Maintenance | In addition to remote monitoring, ITX technicians visit your site monthly to perform server maintenance including: |
| Executive Report Consultation | ITX technicians will consult with you on your custom reports that include HW & SW inventory, preventive maintenance activities, anti-virus updates performed, spyware instances removed, user details, time-to-resolution, e-mail statistics, and more. |
| Backup Monitoring* | Monitoring and managing backups, especially tape backups, are time-consuming tasks. Utilizing Backup Exec, ITX|MS monitors and reports backups on functions such as tracking failed and completed jobs, completing backups, and producing reports on restorations. |
| Business Class SonicWall Firewall | SonicWall's family of network security appliances combines robust security services with high-speed deep packet inspection to provide you the best protection possible. SonicWall is engineered to reduce cost, risk, and complexity by integrating automated and dynamic security capabilities for comprehensive protection and maximum performance. |
| Deep Packet Inspection Engine | Deep Packet Inspection looks at the data portion of the packet. The Deep Packet Inspection technology includes intrusion detection and intrusion prevention. Intrusion detection finds anomalies in the traffic and alerts the administrator. Intrusion prevention finds the anomalies in the traffic and reacts to it, preventing the traffic from passing through. |
| Gateway Anti-Virus,Anti-Spyware,Intrusion Prevention | SonicWall provides security solutions that are based on an award-winning deep packet inspection engine. SonicWall appliances combine a real-time deep packet inspection engine with dynamically updated gateway anti-virus, anti-spyware, intrusion prevention, enforced desktop anti-virus, content filtering and secure wireless capabilities into an easy to manage solution. |
| Periodic Firmware Updates | To keep your protection as up to date as possible, ITX periodically schedules an automated task to update the firmware on your firewall as updates become available. Often SonicWall provides new features and functionality in their firmware releases at no additional cost adding more value to your investment |
| Weekly Reports | Administrators require deep intelligence about network utilization and user activity without having to sift through large amounts of data. ITX’s Global Management System (GMS) provides weekly reports that graphically illustrate network activity, such as bandwidth utilization, VPN reporting, threats observed, website usage, and more. Keeping compliant with external mandates such as Sarbanes-Oxley and HIPAA using customized reporting features is simple. All reports are comprehensive and easy to read. |
| Setup & Installation | Count on ITX to plan, implement, and customize your firewall solution for you. ITX’s experience means you don’t need to worry about transition or configuration options regardless of the complexity your environment. As a SonicWall Gold Partner you know ITX will stand behind their work and the solution. |
|
OPTIONAL FOR PCs & SERVERs
Network Security Scan Unlimited On-site Support Unlimited Phone Support Unlimited Online Backup |
OPTIONAL FOR FIREWALLs
VPN remote access Content Filtering Enforced Network Anti-Virus client software |
|
* Backup Exec ** Web Server (IIS), DB Server (MS SQL), and Exchange *** ≤ 4 hours; advanced installs may incur additional fees |
|
