Technical support for hardware and software. ITX either solves the problem directly or determines who can solve it.
Technical Help Desk
ITX staff provide IT technical support for hardware and software applications. Our Tier 1, 2, or 3 staff either solve the problem immediately or determine who can solve it. Technical help desk services include but are not limited to:
- Receive, log, track, and resolve/escalate trouble calls
- Provide on-site, in-person support for end users
- Support desktop, custom, and COTS applications
- Provide System-level admin. & advanced problem resolution
- Troubleshoot hardware & software issues
- Resolve network problems
- Maintain virus protection & security patches
- Capture & monitor trouble tickets
- Review & update procedure documentation
- Configure and set-up new workstations
- Test & evaluate new technologies
- Maintain inventory records
- Update & maintain warranties
- Update & maintain Web home pages
- Diagnose & resolve operating system issues