About ITX
INFORMATION TECHNOLOGY EXPERTS (ITX) is northern Colorado’s leading full-service IT support provider. Founded in 1996 by Mai Tran & Bruce Hottman, ITX is local, independent and family owned and managed by IT professionals. Mr. Mai Tran, CEO, and Mr. Quang Tran, President, possess significant experience managing and establishing long-term IT strategy, vision, and goals; managing technical teams; and implementing and supporting enterprise-wide IT systems. Mai and Quang have over 35 years’ combined experience in database management, data migration & conversion, telecommunications, system administration, network maintenance, and network management.
Think of us as your IT department. ITX employs highly-skilled and certified technicians. ITX is a Microsoft Certified partner: Silver Hosting, Silver Server Platform, Silver OEM Hardware and a Dell Partner Direct Preferred. We are authorities at Active Directory and Exchange and have Server 2013 certified techs.
Our mission is to deliver best-value IT solutions by partnering with our clients to help them achieve their goals. We provide quality products, solutions, and services – on time, within budget.
Our commitment to process, quality, and combining the highest level of resources and expertise assures that our clients receive the greatest ROI.
What we do:
Commercial IT Services
Quality Policy - ITX is committed to providing products and services that meet or exceed our customers’ expectations of highest quality, best-value cost, and on-time delivery. All ITX employees are responsible to assure quality in product and service delivery and empowered to resolve any inconsistencies with expedience and fairness for all.
Mission - The ITX team delivers best-value IT solutions, partnering with our customers to help achieve their goals. We provide quality products, solutions, and services - on time, within budget.
Values - Corporate values shape our success. Company ethics drive the interaction of our client focus, quality staff, and technical expertise. The fundamental importance of family, community, and collaboration are ITX cornerstones. ITX judges its effectiveness based on the following values:
Absolute Customer Service
- Empower employees to ensure customer satisfaction
- Every customer concern must be noted and addressed immediately
Honesty
- To our customers and each other
Innovation
- Implement better methods and processes for all key tasks
- All processes must add value
Open Communication
- Say what is on your mind
- Resolve issues early
Responsibility
- Take 100 % responsibility for a task, once accepted
- Learn to deliver a task and accept a task – communicate
- Don’t drop the ball!
- All Promises Must Be Kept!
We Care
- About our customers
- About each other
- Everyone shares in the success
